ISSUES OF DETERMINING THE SUBJECTS OF COMPENSATION FOR HARM TO THE CONSUMER WHEN PERFORMING WORK AND PROVIDING SERVICES

Abstract

The circle of subjects entering into contractual relations with the consumer in the field of performance of work and provision of services is diverse. In almost all cases, these are individuals and legal entities engaged in entrepreneurial activities. However, today the spread of innovative methods of performing work and providing services, the growing popularity of online services on the Internet creates the problem of determining the circle of persons entering into legal relations with the consumer. In particular, the development of freelance activities, an increase in the volume of remote work and provision of services, and the improvement of online services create new threats and challenges for consumer rights. This, in turn, leads to difficulties in identifying and finding the subjects who should be responsible for the harm caused to consumers, and in some cases leads to the impossibility of recovering the harm. For this rule to apply, society must have a market based on free competition, supply and demand. At the same time, the fact that every citizen can protect their rights as a consumer, and the fact that «the consumer is always right» is not widely promoted among consumers, does not give enough results in the protection of consumer rights. These factors reflect the relevance of the development of new legal solutions and rules for determining the subjects of compensation for harm to the consumer in the field of work and services.